Privacy Policy — bno880 Data Commitment

bno880 collects personal data through several channels: directly from you when you register an account or contact support, automatically when you use the platform, and in limited circumstances from trusted third-party payment processors. The categories of data we collect include the following:

1.1 Registration & Identity Data

• Full legal name
• Date of birth (used to verify that you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, district, and postal code — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi)
• Government-issued photo identification (National ID card, passport, or driving licence) — collected only when KYC verification is required

1.2 Financial & Transaction Data

• Payment method details (bKash wallet number, Nagad account number, Rocket account, Upay account, Visa/Mastercard card last four digits)
• Deposit and withdrawal amounts and timestamps
• Transaction reference numbers issued by payment processors
• Source of funds documentation where requested

1.3 Technical & Usage Data

• IP address and approximate geolocation at the time of login
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited, games played, bet amounts, and game duration
• Clickstream data and platform interaction logs

1.4 Communications Data

• Messages sent to bno880 via email or live support chat
• Records of support tickets and their resolution status
• Survey responses and voluntary feedback submitted by the player

bno880 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where identity document photographs are submitted as part of mandatory KYC verification. Such images are processed solely for age and identity verification and are not used for any other purpose.

bno880 processes personal data only where a lawful basis exists for doing so. The primary purposes for which we use your data are set out below.

2.1 Account Management & Service Delivery

We use your registration and identity data to create and maintain your bno880 account, verify your eligibility to play, process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment networks, and provide access to our full range of games including live casino tables, slots, Andar Bahar, Dragon Gate, and cricket betting markets.

2.2 Identity Verification (KYC)

To comply with applicable anti-money laundering standards, bno880 may require you to submit identity documents for KYC verification before processing large withdrawals or at any other point where verification is deemed necessary. KYC data is processed for identity confirmation purposes only and is retained for the legally required period following account closure.

2.3 Fraud Prevention & Security

Technical and usage data — including IP addresses, device fingerprints, and login timestamps — are analysed to detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct. This processing is necessary to protect the integrity of the bno880 platform and the interests of all legitimate players.

2.4 Customer Support

Communications data is used to respond to your support requests, resolve disputes, and improve the quality of our support services. Support records are retained for a period of up to three years following resolution to enable follow-up and quality assurance.

2.5 Responsible Gaming Monitoring

bno880 uses gaming activity data — including bet frequency, session duration, deposit patterns, and self-exclusion history — to monitor for signs of problem gambling behaviour. Where such signs are identified, bno880 may proactively reach out to the player with responsible gaming information or apply protective account restrictions. This processing is carried out in the interest of player welfare. For more details, please visit our Responsible Gaming page.

2.6 Marketing Communications

With your explicit consent, bno880 may send you promotional emails or SMS messages about bonuses, new game launches, seasonal promotions (such as BPL cricket season offers, Eid specials, and Pohela Boishakh promotions), and other bno880 news. You may withdraw your marketing consent at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

2.7 Legal Compliance

bno880 may process and disclose personal data where required to do so by applicable law, regulatory authority, court order, or legal process. In such cases, bno880 will disclose only the minimum personal data necessary to satisfy the legal obligation.

bno880 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processors

To process your deposits and withdrawals, bno880 must share relevant transaction data with your chosen payment provider. Supported processors operating in Bangladesh include bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and international card networks (Visa and Mastercard). Each processor operates under its own privacy policy and data protection obligations. bno880 shares only the transaction data strictly required to authorise and complete each payment.

3.2 Game Providers

Certain game providers — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — receive limited technical data (such as a pseudonymous player identifier and session token) to load and operate games within the bno880 platform. These providers do not receive your full name, email address, or payment details.

3.3 Fraud Prevention & Security Partners

bno880 may engage specialist third-party fraud detection and cybersecurity services. These partners process technical data (IP addresses, device fingerprints, and login patterns) under strict data processing agreements and may not use such data for any purpose outside their contracted scope.

3.4 Legal & Regulatory Disclosure

bno880 may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required by applicable law or legal process, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the rights or safety of bno880 or its players, or comply with a legal obligation.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bno880's business assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the terms under which their data will be held by the acquiring entity before the transfer takes effect.

The bno880 platform uses cookies and similar technologies to deliver core functionality, improve platform performance, and understand how players interact with our services.

4.1 Essential Cookies

Essential cookies are required for the platform to function correctly. They maintain your login session, remember your language preference, and ensure that games load correctly. These cookies cannot be disabled without impairing your ability to use the bno880 platform.

4.2 Analytics Cookies

Analytics cookies collect anonymised usage data — such as pages viewed, time on site, and navigation paths — to help bno880 understand platform performance and identify areas for improvement. The data collected by analytics cookies does not personally identify you.

4.3 Preference Cookies

Preference cookies remember choices you have made on the platform, such as your preferred deposit method or responsible gaming settings, so that you do not need to re-enter them each time you visit.

4.4 Managing Cookies

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bno880 platform, including the ability to remain logged in across sessions or access certain game features.

bno880 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law.

• Active account data is retained for the duration of your account relationship with bno880.
• Transaction and financial records are retained for a minimum of five years following the date of the transaction, in accordance with standard financial record-keeping obligations.
• KYC and identity documents are retained for a minimum of five years following account closure.
• Support communications are retained for up to three years following resolution of the relevant query.
• Marketing consent records are retained until consent is withdrawn plus a reasonable additional period for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

As a bno880 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the bno880 support team using the contact details provided at the end of this Policy.

• Right of Access: You may request a copy of the personal data bno880 holds about you, along with information about how it is used.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that bno880 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though such objections will be considered on a case-by-case basis.
• Right to Data Portability: Where processing is based on your consent or a contractual obligation, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

bno880 will respond to all valid data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.

bno880 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bno880 servers.
• Encrypted storage of passwords using industry-standard hashing algorithms; bno880 staff cannot view your password in plain text.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Automatic session timeout to reduce the risk of unauthorised access to unattended devices.
• Two-factor authentication (2FA) available for player accounts to provide an additional layer of login security.

While bno880 takes all reasonable steps to protect your personal data, no transmission over the internet or electronic storage system can be guaranteed as completely secure. You are responsible for keeping your login credentials confidential and for notifying bno880 immediately if you suspect any unauthorised activity on your account.

The bno880 platform may contain links to third-party websites or services, including payment processor portals. This Privacy Policy applies only to bno880.app and does not govern the data practices of any third-party site. bno880 is not responsible for the privacy practices or content of external websites. We recommend that you review the privacy policy of any third-party site before providing personal data to it.

bno880 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will notify registered players by email or by displaying a prominent notice on the platform before the changes take effect.

The "Effective Date" shown at the top of this Policy indicates when the current version was last revised. We encourage you to review this Policy periodically. Your continued use of the bno880 platform following notification of any amendment constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the bno880 Data & Privacy team. Our support team is available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]

Please note that this email address is provided as plain text only and is not a clickable link. Please copy the address manually into your email client. All privacy-related requests will be acknowledged within 48 hours and responded to fully within 30 calendar days.